Based in New York City

Juhi Chatterjee

Events and Experience Manager

As a customer-oriented person with a decade and half of international aviation and hospitality experience, I strive to provide the best quality of work to ensure that clients are left with a lasting positive impression. My positive attitude and excellent communication skills allows me to create a very strong rapport with co-workers and customers alike. I am extremely organized with the ability to multitask and prioritize workload in a fast paced environment; having a high sense of urgency and able to meet strict deadlines.

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Core Expertise

Corporate Hospitality

Expert in managing high-end corporate hospitality operations, ensuring exceptional guest experiences and operational excellence across multiple locations.

Team Leadership

Proven track record of leading diverse teams across international locations, winning awards for leadership excellence and high performance.

Operations Excellence

Expert in optimizing operational efficiency, implementing policies, and driving continuous improvement initiatives for enhanced profitability.

Event Coordination

Skilled in coordinating complex events and experiences, managing logistics, and ensuring seamless execution in fast-paced environments.

Hotel Management

Extensive experience in boutique and international hotel brands, delivering world-class service and managing front-of-house operations.

Aviation Management

5+ years leading cabin crew for international airlines, promoted to senior positions through outstanding performance and leadership.

Experience

Events and Experience Manager

Rapport Guest Services

Current

January 2025 - Present · 🇺🇸 New York City, NY, USA

Work closely to understand the day-to-day operations of all spaces including facilities management, space planning, hospitality, and office services to streamline best practices
Drive initiatives to enhance workplace events, experience, employee engagement, and satisfaction through innovative design, amenities, and programs by partnering with agency leadership to understand their needs
Effectively communicate workplace strategies and initiatives to stakeholders, follow up with teams to ensure understanding and process for improvement if necessary, and assist in opening new locations and microsites
Monitor and analyze workplace trends and best practices to continuously improve workplace and hospitality operations

Hospitality Operations Manager

Rapport Guest Services

July 2023 - January 2025 · 🇺🇸 Washington, DC, USA

Oversaw daily operations ensuring adherence to company standards and quality benchmarks
Addressed client and visitor feedback and service issues promptly to enhance satisfaction
Developed and implemented policies, procedures, and strategies to boost operational efficiency
Recruited, trained, and supervised staff, and participated in budget discussions
Coordinated with departments to ensure seamless operations and compliance with health and safety standards
Prepared reports for senior management on performance, feedback, and financials

Team Leader

Rapport Guest Services

October 2021 - May 2023 · 🇬🇧 London, England, United Kingdom

Led team of 8 people across 8 buildings, supervising and supporting team members
Ensured buildings are kept running safely and smoothly, reporting faults and identifying solutions
Completed ad-hoc administrative tasks including ordering supplies, issuing security passes, and organizing team meetings
Won company-wide award for leadership and high performance